Terms and Conditions

1. Definitions

  • Operator (administrator) – Research Store LLC (Limited Liability Company), located at 30 N Gould St Ste R, Sheridan, WY 82801, registered under EIN (Employer Identification Number): 33-4717776.
  • Seller – the seller is Research Store LLC (Limited Liability Company), located at 30 N Gould St Ste R, Sheridan, WY 82801, registered under EIN (Employer Identification Number): 33-4717776.
  • Payment recipient – the payment recipient is Research Store LLC (Limited Liability Company), located at 30 N Gould St Ste R, Sheridan, WY 82801, registered under EIN (Employer Identification Number): 33-4717776.
  • User / Service Recipient – any person or entity using the Website for whom electronic services may be provided in accordance with applicable law and the Regulations, as well as anyone who has been assigned an Account in the Sender Panel.
  • Consumer – an adult natural person placing an order for services or products offered by the Website, acting as a User.
  • Service – a website available at researchlab.store, managed by the Operator, enabling the placing of orders for products and services through available functions, such as order forms and fields for discount codes.
  • Account – individual access to the Website's functionalities, created as a result of registration, during which the User sets a login and password. Confirmation of registration by the Operator constitutes the conclusion of an agreement for the provision of electronic services. The account enables, among other things, the management of personal data.
  • Sender Panel – an IT platform available after logging in to the Account, enabling the management of services, personal data, placing orders, evaluating products and using other options of the Website.
  • Service – the sale of electronic products and services offered by the Operator via the Website. This includes, among other things, the placing of orders by Service Users and the delivery of shipments by selected Carriers, in accordance with the principles described in these Regulations and the Carriers' regulations.
  • Order – a completed and approved order form containing a discount code, based on which a Waybill is generated for the purpose of carrying out the transport service or purchase.
  • Waybill – a legal document issued by the Sender to the Customer, confirming the conclusion of a service or sales contract, attached to each shipment, containing information about the recipient and the place of delivery.
  • Carrier (Courier) – a transport company providing transport services with which you can enter into a shipment transport agreement on the Website. This may also be a person acting on behalf of a courier company. Examples of carriers include DHL, DPD, InPost, FedEx, UPS, Poczta Polska, and GLS (details in the original terms and conditions).
  • Delivery – properly prepared and labeled goods submitted to the Website, including a Waybill, intended for transport by the Carrier to the designated Recipient. The shipment may contain parcels or correspondence within the meaning of the Postal Law.
  • Carriers' Regulations – documents specifying the terms and conditions for the provision of services by individual Carriers. Their content is available on the websites indicated in the regulations.
  • Recipient – a natural person, legal person or organizational unit with legal capacity who is the addressee of the shipment resulting from the service ordered on the Website and authorized to receive it.
  • Sender – an entity possessing products and the knowledge and competences necessary to offer them on the Website, which executes orders on behalf of the Service User and forwards shipments to the Carrier.
  • Account Database – a collection of personal data and other information assigned to individual Accounts on the Website, stored and processed by the Operator in accordance with the regulations.
  • Personal Data – information identifying a natural person, collected through the registration form available on the Website, processed by the Administrator for the purpose of providing services.
  • Download – an additional service consisting in delivering the shipment after the Recipient has paid the fee, which is passed on to the Service Recipient.
  • Promotional code – a unique code provided by the Sender, entitling the recipient to a promotional offer on services or products. The Service acts as an intermediary and is not involved in the transaction between the Sender and the Recipient.
  • Payment gateway – an external, secure online payment system operated by a payment operator with its own regulations.
  • Price-list – a current list of fees for additional services offered on the Website, both for Senders and Recipients.
  • RODO – European Union regulation (2016/679) regulating the principles of personal data protection and their free movement within the EU.
  • Electronic service – a service provided remotely, without the physical presence of the parties, using electronic means, as defined in the Telecommunications Law.
  • Postal law – Act of 12 June 2012, specifying the principles of operation of the postal services market in Poland.
  • Transport law – Act of 15 November 1984, containing provisions regulating the provision of transport services.
  • Transmission and Reception Point – the place where parcels are sent and received, operating within the framework of postal operators cooperating with the Website, in accordance with the provisions of postal law.

2. Introductory provisions

  1. Pursuant to art. 8 sec. 1 item 1 of the Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws No. 144 item 1204), Research Store LLC, with its registered office at 30 N Gould St Ste R, Sheridan, WY 82801, registered under EIN (Employer Identification Number): 33-4717776, hereby establishes regulations for the provision of services by electronic means.
  2. These regulations contain provisions regarding the principles and conditions of providing services via the researchlab.store website, which is managed and operated by the Operator.
  3. Research Store LLC, through the Website, provides services as part of its business activities, consisting of presenting Shippers' offers and facilitating their fulfillment. The Website allows Users to electronically place orders, request transportation, and delivery of offers and Shipments by Carriers in accordance with the provisions of these Terms and Conditions and the terms and conditions of the designated Shippers and Carriers. Additionally, the Website allows for payment for Services, tracking their fulfillment, and accessing information provided upon User request.
  4. The possibilities offered by the researchlab.store website may be used by natural persons, legal entities and organizational units that are not legal entities, provided that they have legal capacity in accordance with the provisions of law.
  5. Using a User account on the researchlab.store website, as well as placing orders for services or promoted products offered by Broadcasters, is only possible after reading and accepting these Terms and Conditions. By accepting these Terms and Conditions, the User confirms that he or she agrees to all their provisions and undertakes to comply with them.
  6. The Operator provides Services to both Senders and Recipients, in accordance with the scope and conditions specified in these Regulations.
  7. The Service Recipient consents to the disclosure of his/her personal data to the Sender and the Carrier for the proper performance of the transport service.
  8. The User consents to the processing of personal data provided during Account registration and use of the Website by the Operator, acting as the Personal Data Controller. Providing this data is voluntary, but failure to provide it may prevent the provision of electronic services and the placement of orders.
  9. The Administrator processes the User's personal data only to the extent necessary to conclude, modify or terminate the contract and for the proper performance of the services provided, settlements with the User, and – after obtaining additional consent – ​​for marketing purposes, as well as other purposes permitted by law.
  10. The User declares that the personal data provided is truthful. The Administrator reserves the right to make the provision of Services conditional on confirmation of the accuracy of this data, and in case of doubt, to refuse to provide services, block the Account, or delete it until the matter is resolved.
  11. Users who provide personal data to the Operator are obligated to process it in accordance with applicable law, including the GDPR and the Personal Data Protection Act, while maintaining appropriate technical and organizational measures. Users must obtain the consent of the individuals whose data they are processing and inform them of the principles arising from these Terms and Conditions – in particular, the purpose, scope, and period of data processing, their rights, and the entities to which the data is entrusted. This obligation also applies to data processed in the address book, available after logging in to the Account.
  12. The regulations of individual Carriers constitute an integral part of the terms and conditions of providing Services applicable to the Service User.

3. Ordering a Service or purchasing a product and its implementation

  1. Orders can be placed on the Website 24 hours a day, 7 days a week. Orders are processed within the timeframes specified by the Sender and the selected Carrier, in accordance with their terms and conditions. Shipping times provided on the Website are approximate and not guaranteed.
  2. Placing an order occurs by clicking the "Order" or "Buy" button and constitutes acceptance of these Terms and Conditions and the Carrier's terms and conditions.
  3. To order a service or purchase a product, the Customer completes the order form on the Website, provides the required information, selects the Carrier, and confirms the order, ensuring that the shipment will be delivered to the location indicated on the form.
  4. The Customer is obligated to complete the form accurately and truthfully.
  5. By ordering a service, the Customer accepts the terms and conditions, the Carrier's price list, and the Sender's offer.
  6. The Customer agrees to pay the full amount specified in the order, including any additional costs, in accordance with the applicable price list.
  7. The Service Recipient or Sender is responsible for incorrect order preparation, including generating an incorrect waybill.
  8. The Sender is fully responsible for failure to meet obligations related to the weight, dimensions, and security of the shipment, including any additional fees charged by the Carrier.
  9. All documents related to order fulfillment are generated electronically and made available to the User in their account or sent by email.
  10. The Carrier may contact the Service Recipient or Recipient (by phone, text message, or email) to facilitate delivery.
  11. The Sender informs the Recipient of the planned delivery and, if necessary, the need to provide unloading equipment.
  12. In the event of damage, the Recipient is required to complete a damage report in the presence of the courier.
  13. The status of the shipment can be tracked on the Website by entering the shipment number.
  14. If the shipment is not handed over to the Carrier, the Operator may, at the Service Recipient's request, request another pickup attempt. The costs are covered by the Sender.
  15. Parcels not collected by the Recipient are returned to the Sender at their expense.
  16. If payment for a COD shipment is refused, the shipment will not be released to the Recipient, and the Operator retains the right to full payment.
  17. Cash on delivery can be made in cash or by payment card – if the carrier allows it.
  18. The Operator makes every effort to fulfill orders, but acceptance of an order does not guarantee its fulfillment. In the event of unavailability of services or products, the Operator has the right to cancel the order and refund the Customer.
  19. The Customer may cancel the order (if it has not yet been initiated) by sending a message to: [email protected]. In such a case, no fees will be charged, and the payment will be refunded.
  20. Before placing the order, the consumer receives clear information about service limitations and available payment methods.
  21. Before concluding the contract, the Consumer will receive from the Operator (on a durable medium – via email in a PDF file) confirmation of its conclusion and detailed information regarding:
    • the features of the service,
    • the identification details of the Operator and Carrier,
    • contact address,
    • price (including additional costs),
    • the right to withdraw from the contract and its consequences,
    • the rules for filing complaints,
    • the duration of the contract (if applicable),
    • return costs,
    • the possibility of out-of-court dispute resolution.

  22. A consumer who requests the performance of the service within 14 days of concluding the contract loses the right to withdraw after its completion.

4. Payments and settlements

  1. For all ordered Services, the Operator charges fees according to the current Price List in effect at the time the order is placed.
  2. The prices presented on the Website and in marketing materials are for informational purposes and constitute an invitation to enter into a contract within the meaning of Article 71 of the Civil Code.
  3. The price list applicable to the Service Recipient is:
    • The price list is available after logging in to researchlab.store
    • The price list in effect at the time of Order registration.
  4. The Operator reserves the right to:
    • change prices without providing a reason,
    • introduce and remove Services or products,
    • organize and cancel promotions.
  5. The Service Recipient agrees to timely settle all amounts due for the ordered Services or products, including additional fees specified in the Terms and Conditions and the Price List.
  6. If the Recipient fails to collect the shipment, the Operator will charge a return fee in accordance with the applicable Price List. The Service Recipient is obligated to pay the difference.
  7. If incorrect information is provided that prevents delivery, the Service Recipient will be responsible for the additional costs of returning the shipment in accordance with the Price List.
  8. If a service request involves items prohibited by law or the Carrier's regulations, the Carrier may refuse to accept the shipment.
  9. In the case of cash-on-delivery shipments, the Sender authorizes the Operator to collect the cash-on-delivery amount from the Recipient and transfer it to the Sender within individually agreed deadlines.
  10. Payment for services is made "in advance" via a secure online payment platform (Payment Gateway), in accordance with its separate regulations.
  11. Alternatively, payment can be made under a separate Agreement between the Operator and the Service Recipient.
  12. Refunds are made based on a correction of the sales document and are processed using the same payment method, unless the parties agree otherwise.
  13. In the event of non-payment of additional fees, the Operator has the right to debit the funds directly from the Service Recipient's Moneybox Account.
  14. In the event of late payment:
    • After 21 days from the due date, the Operator sends the first payment request
    • After another 14 days, the second payment request
    • Cost of the request:
      • for Consumers: PLN 10 gross (PLN 8.13 net),
      • for businesses: PLN 30 gross (PLN 24.39 net).
  15. If the requests are ineffective, the Operator may refer the matter to a debt collection agency or refer the matter to court. The Customer is then responsible for:
    • statutory interest for late payment,
    • costs of debt collection activities, including the cost of payment requests.
  16. The Customer who is a business is additionally charged (without prior request) compensation for debt recovery costs in the amount of €40, converted at the average NBP exchange rate from the last business day of the previous month. This action is in accordance with the Act of March 8, 2013, on payment terms in commercial transactions.

5. Responsibility

  • The Operator is only liable for the normal consequences of their actions or omissions resulting in damage, unless mandatory provisions of law provide otherwise.
  • Submitting an Order to the Sender and Carrier does not guarantee its acceptance for execution. In the event of refusal to accept an Order for execution, the Operator will cooperate with the Customer to clarify the reasons for non-acceptance of the Order.
  • The Operator is not liable for the selection of a product or service or for the improper performance of the service by the Carrier, unless this results from the non-performance or improper performance of the Service by the Operator.
  • The Customer enters into a civil law contract with the Sender based on the discount code received from the Sender. The Sender, in turn, enters into a contract with the Carrier in accordance with the terms specified in the Operator's Terms and Conditions and the Carrier's Regulations.
  • Placing an order for a service by the Customer constitutes acceptance of the Carrier's terms and conditions, which means that all limitations of liability contained therein, within the limits of applicable law, also apply to the Operator.
  • The Operator is not liable for:
    • non-performance or improper performance of the Service by the Sender or Carrier, unless this results from the Operator's act or omission,
    • legality of the Sender's and Carrier's actions, including their possession of appropriate permits and compliance with other formal conditions for conducting business,
    • the manner of using the Website by Users, including Senders, to promote services, products and recipients,
    • use of the Website by Users and third parties to whom the User has granted access, in violation of the law or the Regulations,
    • malfunctioning of the Website, loss of data, interruption of connection or failure to receive information for reasons attributable to the Sender,
    • interruptions in the operation of the Website caused by the need for system maintenance or repair, as well as other reasons beyond the Operator's control,
    • actions of the Recipient, including acceptance of the shipment or payment of the cash on delivery fee,
    • delays in the transfer of funds by the payment operator, resulting in a delay in the provision of the Service,
    • loss, shortage, damage or delay in the transport of the shipment, if they resulted from actions attributable to the Operator. on the part of the Service User or Recipient, the nature of the goods, or force majeure,
    • providing incorrect or false data by the User, including data regarding shipment,
    • failure to hand over the shipment to the Carrier,
    • violation by the User of the Carrier's Regulations or these Regulations.
  • The Operator is only liable for loss, shortage, or damage to the shipment that occurred at a Shipper-Receiver Point cooperating with the Operator. This liability is limited to the value of the declared shipment, not exceeding its actual value.

6. Personal data and privacy policy

  1. Personal Data Administrator
    The personal data administrator is     Research Store LLCwith its registered office at 30 N Gould St Ste R, Sheridan, WY 82801, and registered under the Employer Identification Number (EIN): 33-4717776.
    Contact for matters related to personal data protection: [email protected]
  2. Basis for Personal Data Processing
    • Personal data is processed in accordance with applicable laws, in particular the Personal Data Protection Act of August 29, 1997, the Act on the Provision of Electronic Services, and the provisions of these Terms and Conditions. The Operator employs appropriate technical and organizational measures to ensure compliance with the law and the security of the data processed.
  3. Data Protection Officer
    • The person responsible for personal data protection within the company is the Data Protection Officer, who can be contacted at the following email address: [email protected].
  4. Basis for Personal Data Processing
    • Personal data processing is based solely on the User's consent, provided during registration on the Website or when placing an order.
  5. Types of Personal Data Collected
    • We collect personal data when using the researchlab.store, including:
      • First and last name,
      • Residential address, mailing address, pickup address, delivery address,
      • Telephone number,
      • Email address,
      • Taxpayer's Identification Number (NIP), National Business Registry Number (REGON), National Court Register (KRS),
      • Bank account number,
      • Transactional data related to payments,
      • Financial data regarding the balance of the Skarbonka account,
      • Contract data related to concluded agreements,
      • Communication data related to correspondence.
  6. Purpose of Personal Data Processing
    • We collect personal data for the following purposes:
      • Providing services, including the execution of contracts concluded through the Website,
      • Verifying and identifying users,
      • Sending information about changes to the terms of service,
      • Managing receivables and claims related to contracts,
      • Conducting marketing and promotional activities, after additional consent,
      • Fulfilling obligations arising from legal provisions.
  7. Data Storage
    • Personal data is stored for the duration of the contract and, after its termination, for the period required by law. After this period, the data may be deleted or anonymized, unless legal obligations require their continued storage.
  8. Transfer of Personal Data
    • As part of the provision of services, personal data may be transferred to the following recipients:
      • Selected Carriers (e.g., DHL, DPD, UPS, FedEx, Poczta Polska, InPost),
      • Banks and payment system operators,
      • Entities providing accounting and legal services,
      • Entities handling claims,
      • Other entities supporting ICT operations, e.g., hosting providers.
  9. User Rights
    • The User has the right to:
      • Access their personal data,
      • Correct, erase, or restrict the processing of their personal data,
      • Portability of personal data,
      • Withdraw consent to data processing at any time, which does not affect the lawfulness of processing prior to withdrawal,
      • Object to data processing,
      • File a complaint with the supervisory authority (GIODO).
  10. Personal Data Security
    • The Operator ensures appropriate technical and organizational security measures to protect personal data against unauthorized access, disclosure, alteration, or destruction.
  11. Personal Data Breaches
    • In the event of a personal data breach, the Operator will immediately inform the User of the breach and take all necessary measures to prevent further data security breaches.
  12. Changes to the Personal Data Protection Policy
    • The Operator reserves the right to make changes to the Privacy Policy, which will be consistent with applicable law.
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7. Processing of other data. Cookies

  1. During the User's visit to researchlab.store , data relating to the visit is automatically collected, including in particular:
    • IP Address,
    • Domain name
    • Browser type,
    • Operating system type,
    • Type of device from which the connection is established,
    • Time of connection to the Service.
  2. Service researchlab.store uses cookies stored in your web browser's memory, which are necessary for the website to function properly. Cookies are also used to analyze website traffic.
  3. Types of cookies used on the Website:
    • The following types of cookies are used within the operation of the Website:
      • Statistical cookies – enable the collection of information on how the Website is used in order to improve and optimize it.
      • Advertising cookies – enable us to provide users with content and offers that are better tailored to their interests.
      • Security – cookies used to ensure security, e.g. detecting abuse of user authentication within the website.
      • Functional cookies – they enable the user to “remember” the settings they have selected and personalize the interface, e.g., language, region, font size, or page appearance.
      • Increased security – cookies that ensure the security of user sessions on forms, surveys, and in the transaction system. Validating cookies and the user's computer's IP address prevents attempts to impersonate the session.
      • Traffic source reporting – cookies that enable analysis of where traffic on the Website comes from.
      • Analysis of the effectiveness of promotional activities – cookies that allow monitoring the effectiveness of marketing activities.
      • Google Ads – To better tailor ads to user preferences, the Operator uses cookies that collect anonymous data about user behavior on the researchlab.store website. These cookies make ads displayed on Google and other websites more relevant to the user's interests. Users can opt out of Google cookies at any time by changing their ad settings at this link: Google Ads Settings.
      • Google Analytics – To better understand user intentions, the Operator uses Google Analytics cookies. They collect anonymous data on user activity on the Website, allowing for reporting on traffic sources, analyzing user behavior, and assessing the effectiveness of promotional activities.
  4. Cookie management
    • Most web browsers accept cookies by default. However, users have the ability to adjust their browser settings to manage cookies. You can do this at any time by deleting or blocking cookies. If you wish to disable cookies and for detailed information on changing cookie settings and deleting them, please refer to your web browser's help documentation. Help links for popular browsers:
      • Chrome: Google Chrome Support
      • Firefox: Mozilla Firefox Support
      • Internet Explorer: Microsoft Internet Explorer Support
      • Opera: Opera Support
      • Safari: Apple Safari Support
      • Microsoft Edge: Wsparcie Microsoft Edge

8. Security and Threats

  1. The Operator ensures appropriate technical and organizational measures to protect personal data against unlawful processing, accidental loss, destruction, or damage. In particular, communication on researchlab.store is encrypted using the SSL (Secure Socket Layer) protocol, which ensures the security of transmitted data.
  2. SSL Protocol
    • The SSL protocol is a security standard that encrypts data before it is sent from the user's browser and decodes it after it safely reaches the server. Information sent from the server to the user is also encrypted and decrypted once it reaches the recipient. The SSL protocol ensures:
      • Data encryption,
      • Server and client authentication,
      • Data integrity – prevents data from being modified during transmission.
  3. Potential threats
    • While every effort has been made to protect personal data, the Operator informs that the use of services provided electronically involves certain risks. In particular, the following threats may occur:
      • Spam – unwanted emails,
      • Malware (malicious software) – including computer viruses,
      • Internet worms (worm),
      • Spyware – spyware,
      • Cracking and phishing – attempts to steal data, e.g. logins and passwords,
      • Piracy – illegal activities on the Internet,
      • Sniffing – eavesdropping on network communications,
      • Illegal devices – enabling unauthorized access to systems,
      • Cryptanalysis – attempts to break an encryption system,
      • Malware – such as Trojans, backdoors, exploits, rootkits, keyloggers, dialers, hoaxes and more.
  4. Safety rules
    • To minimize the risks associated with using online services, Users should follow the following security rules:
      • Use strong passwords for your Customer Account, which should contain a combination of uppercase and lowercase letters, numbers and special characters to make them difficult to guess.
      • Always log out of your Customer Account at the end of your session. Closing your browser is not sufficient to end your session.
      • Keep your login and password secret – do not share them with other people.
      • Use trusted computers that have up-to-date antivirus software and updated operating systems.
      • Avoid saving login details (login and password) on computers, especially on public or third-party devices.
      • Avoid using the Service via open Wi-Fi networks or networks of providers you do not know.
      • Taking the above measures will help minimize the security risks associated with using online services.

9. Complaints

Users have the right to submit complaints regarding these Terms and Conditions, including in the event of improper operation of the Website. Complaints may be submitted in writing (by registered mail) to the registered office address of Research Store LLC or via e-mail to the following address: [email protected].

  1. Payment Complaints
    • Complaints related to non-performance or improper performance of payments should be sent directly to the Operator at the following address: [email protected], in accordance with the provisions of the Regulations regarding the provision of electronic payment services.
  2. Complaints about the transport service
    • In the event of a complaint regarding improper performance of a transport service by the Carrier, the Customer may submit a complaint through the Operator. Complaints should be submitted in writing (by registered mail) to the registered office address of Research Store LCC or by e-mail to the following address: [email protected].
    • The Operator will immediately forward the complaint and comments to the Carrier for consideration. Complaints and comments regarding the service provided by the Carrier will be processed in accordance with the selected Carrier's terms and conditions. The Carrier's decision, once issued, will be communicated to the Customer via the Operator.
  3. Legal provisions
    • In accordance with applicable law, in particular:
      • Act of 15 November 1984 - Transport Law (Journal of Laws of 2015, No. 915 - consolidated text, as amended),
      • Act of 23 November 2012 – Postal Law (Journal of Laws of 2016, No. 113 – consolidated text, as amended),
    • The Service Recipient and the Recipient (addressee) have the right to submit complaints and pursue claims directly from the Carrier.
  4. Deadline for consideration of complaints
    • Complaints will be considered within 30 days of their receipt.
  5. Information required when filing a complaint
    • The complaint should include:
      • Name or first name and last name and address, e-mail address of the Service Recipient,
      • Title of the complaint,
      • Documented entitlement to pursue the claim in the reported amount,
      • Confirmation of sending the Shipment (Waybill) and the Shipment number, if the notification concerns a transport service,
      • Description of the problem that is the basis for the complaint (including the subject of the complaint and the circumstances justifying the complaint),
      • Sender's Signature,
      • A document proving the power of attorney, if the complaint is submitted by the Service Recipient's representative.
  6. Complaints process
    • Filing a complaint is free of charge. The complaint process begins upon submission of complete documentation. If the complaint does not meet the requirements specified in legal provisions or the Carrier's regulations, the Carrier has the right to request that the complainant correct the deficiencies within 14 days of receiving the request. If the deficiencies are not corrected within the specified timeframe, the complaint will not be processed. The date of filing the complaint is the date the Carrier receives the corrected complaint.
  7. Payment of funds for a recognized complaint
    • If the complaint is accepted, the funds will be transferred to the bank account number indicated by the Service Recipient within 30 days from the date of notification of the decision by the Carrier to the Operator.
  8. Delay in processing a complaint
    • If the complaint cannot be resolved within 30 days, the Operator will immediately inform the complainant in writing of the reasons for the delay and the expected date for resolving the complaint. If the complaint procedure is violated, the complaint may be rejected.

10. Extrajudicial methods of settling complaints and pursuing claims by consumers

  1. A User who is a Consumer has the right to use out-of-court complaint and redress procedures, including the following options:
    • Permanent consumer arbitration court
      • Consumers have the right to refer disputes arising from service contracts to a permanent consumer arbitration court, which handles disputes. Details regarding the organization and operation of permanent consumer arbitration courts are regulated by the Regulation of the Minister of Justice of 25 September 2001 (Journal of Laws No. 113, item 1214).
    • Mediation by the Provincial Inspector of Trade Inspection
      • A consumer may contact the Provincial Inspectorate of Trade Inspection with a request to initiate mediation proceedings to amicably resolve the dispute between the consumer and the operator. Details of the mediation procedure are available on the websites of the individual Provincial Inspectorates of Trade Inspection.
    • Assistance from the district (municipal) consumer ombudsman and consumer protection organizations
      • The consumer has the right to use free assistance from the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection.
    • Information on websites
  2. The consumer may also obtain additional information at the offices of district and provincial institutions dealing with the protection of consumer rights.

11. The Consumer's right to withdraw from the contract (Order)

A User who is a Consumer has the right to withdraw from the Agreement concluded with the Operator without giving any reason and without incurring any costs, except for the costs indicated in paragraph 2 of this section. The withdrawal period is 14 days from receipt of the goods. In order to exercise the right of withdrawal, the Consumer must submit a declaration of withdrawal from the contract within this period.

  1. Costs associated with withdrawal
    • If, at the Consumer's express request, the service was to begin before the withdrawal period expires, the Consumer will be obligated to pay for the services provided up to the time of withdrawal. This amount is calculated proportionally to the scope of the services provided, taking into account the agreed price or remuneration. If the price or remuneration is excessive, the basis for calculation is the market value of the services provided.
  2. How to withdraw from the contract
    • To exercise your right of withdrawal, simply send a statement before the 14-day period expires. The period begins on the date your order is placed.
    • Withdrawal from the contract is effected by submitting a declaration of intent to withdraw. The consumer may exercise the following options:
      • Withdrawal form – The Operator provides the Consumer with a withdrawal form (Annex No. 2 to the Regulations) or another clear statement.
      • Confirmation of receipt of the declaration – The Operator shall immediately confirm to the Consumer the receipt of the declaration of withdrawal from the contract by electronic means.
    • In the event of effective withdrawal from the contract, the contract is deemed not to have been concluded.
  3. Refund of payment
    • Operator zwraca Konsumentowi wszystkie dokonane płatności w terminie 14 dni od otrzymania oświadczenia o odstąpieniu. Zwrot płatności odbywa się przy użyciu tego samego sposobu zapłaty, który został użyty przez Konsumenta, chyba że Konsument zgodzi się na inny sposób zwrotu, który nie wiąże się dla niego z żadnymi kosztami.
  4. Expiration of the supplementary agreement
    • Upon withdrawal from the contract by the Consumer, any additional contracts related to it, if they were concluded in connection with the service provided by the Operator or a third party, expire. The Consumer will not incur any costs related to the expiration of these contracts, except for the costs referred to in paragraph 2.
    • If an additional contract has been concluded with a third party, the Operator will inform that person about the withdrawal from the contract.
  5. Exceptions to the right of withdrawal
    • The right to withdraw from the contract does not apply if the Operator has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the service that after the Operator has performed the service, he will lose the right to withdraw.
  6. Additional information
    • Instructions regarding the right to withdraw from the contract, in accordance with the annex to the Act of 30 May 2014 on consumer rights (Journal of Laws No. 827), can be found in Annex No. 1 to the Regulations.
    • The model withdrawal form, in accordance with the Consumer Rights Act, constitutes Annex No. 2 to these Regulations.

12. Terms of Use of the Website

  1. Intellectual property rights
    • The Operator owns the intellectual property rights to the Service. Any actions that go beyond the scope of use of the Service, such as attempts to interfere with the Software, are prohibited.
  2. Technical requirements
    • To work with the Operator's IT system, the Service User must meet certain technical requirements. Details of these requirements may be provided by the Operator and should be consistent with the terms of use of the Service.
  3. Prohibition of providing illegal content
    • Users of electronically supplied services are required to comply with the prohibition against submitting illegal content to the Website. This includes any activities that violate legal provisions or principles of social coexistence.
  4. Prohibition of misuse of electronic communication means
    • Service Users are obliged to comply with the prohibition of abusing electronic means of communication and not to provide the Operator's IT systems with content that may violate the security rules, system stability or other users.
  5. Maintenance work
    • The Operator reserves the right to carry out maintenance work on the Website, which may result in disruptions or temporary unavailability of services. The dates and estimated duration of the work will be published on the website researchlab.store before the work begins.
  6. Changes to services and informing Service Users
    • Any changes to the method and scope of service provision by the Operator will be communicated via the website researchlab.store. The Operator will provide access to the information required under the Act on the Provision of Electronic Services.
  7. Limitation of service provision in special cases
    • In situations affecting the security or stability of the IT system, the Operator has the right to temporarily suspend or restrict the provision of services without prior notice. In such cases, the Operator will conduct necessary maintenance to restore system stability.
  8. The right to discontinue the provision of services
    • The Operator has the right to cease providing services at any time if such a justified request is made by the Internet provider or other authorized entity.

13. Final provisions

  1. Dispute resolution
    • The parties will attempt to resolve any disputes amicably. In the event of failure to reach an agreement, the matter will be referred to the court having jurisdiction over the Operator's registered office.
  2. Changes to the Regulations
    • The parties are bound by the Terms and Conditions in effect on the date the Order is placed. The Operator reserves the right to amend the Terms and Conditions. The Operator will notify Users of any amendments electronically, providing the new Terms and Conditions. Amendments to the Terms and Conditions will not affect Orders placed before the amendment, unless both parties agree to the current version of the Terms and Conditions.
  3. Termination of the contract for the provision of electronic services (Account management contract)
    • The service agreement (Account agreement) may be terminated by either party with a 30-day notice period. Termination is effected by sending a statement to: [email protected] (from the email address associated with the Account) or in writing to the Operator's registered office address. The agreement is terminated after the notice period has elapsed, but not earlier than after the Service has been provided and all payments have been settled.
  4. Account Deletion
    • After the notice period expires, the agreement will be terminated and the Account will be deleted from the Website. If either party terminates the agreement or it expires, the Account and all collected data will be deleted. The User consents to the irretrievable loss of data stored in the Account.
  5. Personal data
    • Deleting an Account does not automatically delete Personal Data from the Account Database.
  6. Amounts due to the Operator
    • Deleting the Account does not release the User from the obligation to settle all amounts due to the Operator, including payment for issued invoices.
  7. Legal provisions
    • In matters not regulated in the Regulations, generally applicable provisions of law shall apply, in particular:
      • Act of 23 April 1964 – Civil Code
      • Act of 15 November 1984 - Transport Law
      • Appropriate regulations of transport companies regarding the provision of transport services.
  8. Annexes to the Regulations
    • The annexes to the Regulations are:
      • Appendix No. 1 – Instructions on the right to withdraw from the contract,
      • Appendix No. 2 – Sample withdrawal form
  9. Version of the Regulations
    • These Regulations are effective from 01-05-2025.

ANNEX No. 1: About the right to withdraw from the contract

You have the right to withdraw from this contract within 14 days without giving any reason.

The right to withdraw from the contract expires 14 days after delivery of the ordered goods. To exercise your right of withdrawal, you must notify Research Store LLC, 30 N Gould St Ste R, Sheridan, WY 82801.

E-mail address: [email protected]

about your decision to withdraw from the contract by means of an unequivocal declaration.

You may use the model withdrawal form, but this is not obligatory. You may also complete and submit the withdrawal form or any other clear statement electronically to the following email address: [email protected]. If you use this option, we will immediately send you a confirmation of receipt of the withdrawal notice in PDF format, e.g. by email.

In order to meet the withdrawal deadline, it is sufficient to send information regarding the exercise of the right to withdraw from the contract before the expiry of the withdrawal deadline.

If you withdraw from this contract, we will refund all payments received from you, including the costs of delivery (excluding any additional costs resulting from your choice of delivery method that differs from the least expensive delivery method offered by us). We will refund your payments immediately, and in any event no later than 14 days from the day on which we are informed of your decision to exercise your right of withdrawal. We will make the refund using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of this refund.

If you have requested the commencement of the provision of services before the expiry of the withdrawal period, you will pay us an amount proportional to the scope of services provided up to the time at which you informed us of your withdrawal from the contract.

APPENDIX No. 2. WITHDRAWAL FORM TEMPLATE

(this form should be completed and returned only if you wish to withdraw from the contract)

To:
Research Store LLC
located at 30 N Gould St Ste R, Sheridan, WY 82801

E-mail address:  [email protected]

I/We() hereby inform() about my/our withdrawal from the sales contract for the following items(), the contract for the supply of the following items(), the contract for specific work consisting in the performance of the following items()/the provision of the following service()

  • Date of conclusion of the contract()/receipt()
  • Name and surname of consumer(s)
  • Address of consumer(s)
  • Consumer(s) signature (only if the form is submitted in paper format)
  • Data

(*) Delete as appropriate.