Terms and Conditions
Definitions
Operator (Administrator) – Research Store LLC, with its registered office at 30 N Gould St Ste R, Sheridan, WY 82801.
User / Service Recipient – any individual or entity using the Service, for whom electronic services may be provided in accordance with applicable law and the Terms and Conditions, as well as anyone assigned an Account in the Sender Panel.
Consumer – an adult individual placing an order for services or products offered by the Service, acting as a User.
Service – a website available at researchlab.store, managed by the Operator, enabling the placement of orders for products and services through available functions, such as order forms and discount code fields.
Account – individual access to the Service’s functionality, created during registration, where the User sets a username and password. Confirmation of registration by the Operator constitutes the conclusion of an agreement for the provision of electronic services. The Account allows, among other things, the management of personal data.
Sender Panel – an IT platform available after logging into the Account, enabling the management of services, personal data, order placement, product reviews, and the use of other Service options.
Service – the provision of product sales and electronic services offered by the Operator via the Service. This includes, among other things, placing orders by the Service Recipient and delivery of shipments by selected Carriers, in accordance with the rules described in these Terms and Conditions and the Carriers’ regulations.
Order – a completed and approved order form containing a discount code, based on which a Shipping Label is generated to execute the transport or purchase service.
Shipping Label – a legal document issued by the Sender on behalf of the Service Recipient, confirming the conclusion of a service or sales agreement, attached to each shipment, containing information about the recipient and the delivery address.
Carrier (Courier) – a transport company providing shipping services, with which a shipping contract can be concluded through the Service. It may also be a person acting on behalf of the courier company. Example Carriers include DHL, DPD, InPost, FedEx, UPS, Poczta Polska, GLS (detailed information in the original regulations).
Shipment – a properly prepared and labeled item submitted to the Service, containing a Shipping Label, intended for transport by the Carrier to the designated Recipient. A shipment may include packages or correspondence in accordance with the Postal Law.
Carrier’s Regulations – documents specifying the terms of service by individual Carriers. The content is available on the websites indicated in the regulations.
Recipient – an individual, legal entity, or organizational unit with legal capacity, who is the recipient of a shipment resulting from a service ordered through the Service and is entitled to receive it.
Sender – an entity possessing products and the knowledge and competencies necessary to offer them through the Service, fulfilling orders on behalf of the Service Recipient and transferring shipments to the Carrier.
Account Database – a collection of personal data and other information assigned to individual Accounts within the Service, stored and processed by the Operator in accordance with the regulations.
Personal Data – information identifying an individual, collected through the registration form available on the Service’s website, processed by the Administrator for service provision purposes.
Cash on Delivery – an additional service involving the delivery of a shipment after payment is made by the Recipient, which is transferred to the Service Recipient.
Promo Code – a unique code provided by the Sender, entitling the User to take advantage of a promotion on services or products. The Service acts as an intermediary and does not participate in the transaction between the Sender and the Recipient.
Payment Gateway – an external, secure system for making online payments, managed by a payment operator with its own terms and conditions.
Price List – the current list of charges for additional services offered through the Service, both for Senders and Recipients.
GDPR – the European Union regulation (2016/679) governing the protection of personal data and its free movement within the EU.
Electronic Service – a service provided remotely, without the physical presence of the parties, using electronic means, in accordance with the definition contained in the Telecommunications Law.
Postal Law – the Act of June 12, 2012, specifying the rules for the functioning of the postal services market in Poland.
Transport Law – the Act of November 15, 1984, containing provisions regulating the provision of transport services.
Sender-Recipient Point – a location where shipments are sent and received, operating within the framework of postal operators cooperating with the Service, in accordance with postal law.
2. Preliminary Provisions
Based on Article 8(1)(1) of the Act of July 18, 2002, on the provision of electronic services (Journal of Laws No. 144, item 1204), Research Store LLC, based at 30 N Gould St Ste R, Sheridan, WY 82801, hereby establishes these Terms of Service for the provision of electronic services.
These Terms of Service outline the principles and conditions of providing services via the researchlab.store Service, which is managed and operated by the Operator.
Research Store LLC, via the Service, provides services in the course of its business activity, including presenting offers from Senders and enabling their fulfillment. The Service allows Users to electronically place orders, arrange for transport and delivery of offers along with Shipments by Carriers in accordance with these Terms and the terms and conditions of the specified Senders and Carriers. Additionally, the Service allows payment for Services, tracking their execution, and access to information made available upon the User’s request.
The researchlab.store Service can be used by individuals, legal entities, and organizational units that are not legal entities, provided that they have legal capacity according to the law.
The use of the User’s account on the researchlab.store Service, as well as placing orders for services or promoted products offered by Senders, is only possible after familiarizing oneself with and accepting the content of these Terms. By accepting the Terms, the User confirms that they agree to all its provisions and undertakes to comply with them.
The Operator provides Services to both Senders and Recipients, in accordance with the scope and conditions specified in these Terms.
The Service Recipient consents to the sharing of their personal data with the Sender and the Carrier for the proper execution of the transport service.
The User agrees to the processing of personal data provided during Account registration and use of the Service by the Operator, acting as the Data Controller. Providing this data is voluntary, but failure to provide it may prevent the execution of electronic services and order placement.
The Administrator processes the User’s personal data only to the extent necessary to conclude, modify, or terminate the agreement, and for the proper provision of services, settlements with the User, and, with additional consent, for marketing purposes and other legally permissible activities.
The User declares that the personal data provided is accurate. The Administrator reserves the right to make the provision of Services conditional on confirming the accuracy of this data and, in case of doubts, to refuse to provide services, block the Account, or remove it until the matter is resolved.
Users providing personal data to the Operator are required to process it in accordance with applicable law, including the GDPR and the Personal Data Protection Act, with appropriate technical and organizational measures. The User should obtain consent from individuals whose data they process and inform them about the principles arising from these Terms, especially about the purpose, scope, and duration of data processing, their rights, and the entities to which the data is entrusted. This obligation also applies to data processed in the address book available after logging into the Account.
The regulations of individual Carriers constitute an integral part of the terms of providing Services applicable to the Service Recipient.
3. Order of Service or Product Purchase and its Execution
Orders can be placed on the Service 24/7, 7 days a week. The execution of orders takes place within the timeframes specified by the Sender and the selected Carrier, in accordance with their regulations. The deadlines for dispatch provided on the Service are indicative and not guaranteed.
An order is placed when the „Order” or „Buy” button is clicked, which is equivalent to accepting the provisions of these Terms and the Carrier’s regulations.
To place an order or purchase a product, the Service Recipient fills out the order form on the Service, provides the required data, selects the Carrier, and confirms the order, ensuring that the shipment will be handed over at the location specified in the form.
The Service Recipient is required to fill out the form accurately and truthfully.
Placing an order means accepting the regulations, the Carrier’s price list, and the Sender’s offer.
The Service Recipient agrees to pay the full amount specified in the order, including any additional costs, according to the applicable price list.
The Service Recipient or Sender is responsible for any errors in preparing the order, including generating an incorrect consignment note.
The Sender is fully responsible for failing to meet the obligations related to the weight, dimensions, and security of the shipment, including any additional charges imposed by the Carrier.
All documents related to the execution of the order are generated electronically and made available to the User in their account or sent by email.
Depending on the selected Carrier, the consignment note or label must be printed and attached to the shipment.
The Carrier may contact the Service Recipient or the Addressee (by phone, SMS, or email) to facilitate the delivery of the shipment.
The Sender informs the Addressee about the planned delivery and, if necessary, about the need to provide unloading equipment.
In the case of damage, the Addressee is required to prepare a report in the presence of the courier.
The status of the shipment can be tracked on the Service by entering its number.
Services are executed in accordance with the terms and conditions of the selected Carrier.
If the shipment is not handed over to the Carrier, the Operator may—upon the Service Recipient’s request—arrange another pickup attempt. The costs are borne by the Sender.
Shipments not collected by the Addressee are returned to the Sender at their expense.
In the event of refusal to pay for the cash-on-delivery shipment, the shipment will not be handed over to the Addressee, and the Operator retains the right to the full fee.
Cash on delivery may be made by cash or credit card—if the respective Carrier allows it.
The Operator makes every effort to execute orders, but accepting an order does not guarantee its fulfillment. If services or products are unavailable, the Operator has the right to cancel the order and refund the Service Recipient.
The Service Recipient may cancel the order (if it has not yet been processed) by sending a message to the address: [email protected]. In such a case, no fees will be charged, and the payment made will be refunded.
The Consumer—before placing the order—will receive clear information about restrictions on service fulfillment and available payment methods.
Before concluding the agreement, the Consumer will receive from the Operator (on a durable medium—via email in PDF format) confirmation of the conclusion of the agreement and detailed information about:
The characteristics of the service,
The identification details of the Operator and Carrier,
Contact address,
The price (including additional costs),
Methods of payment and delivery,
The right to withdraw from the agreement and its consequences,
The procedure for filing complaints,
The duration of the agreement (if applicable),
Return costs,
The possibility of resolving disputes out of court.
A Consumer who requests the service before the 14-day period from the conclusion of the agreement expires loses the right to withdraw from the agreement once the service has been performed.
4. Payments and Settlements
For all ordered Services, the Operator charges fees in accordance with the current Price List in force at the time the order is placed.
The prices presented on the Service and in marketing materials are for informational purposes and constitute an invitation to conclude an agreement within the meaning of Article 71 of the Civil Code.
The applicable Price List for the Service Recipient is:
The Price List available after logging in to the researchlab.store service;
The Price List valid at the time the Order is placed.
The Operator reserves the right to:
Change prices without providing a reason;
Introduce or remove Services or products;
Organize and cancel promotions.
The Service Recipient is obliged to pay all amounts due from the order of Services or products, including additional fees specified in the Terms and Price List, on time.
In case the Addressee does not collect the shipment, the Operator will charge a return fee in accordance with the applicable Price List. The Service Recipient is obliged to pay the resulting difference.
In the case of providing incorrect data that prevents the delivery of the shipment, the Service Recipient bears the additional cost of its return according to the Price List.
In the case of ordering a service that includes items prohibited by law or the Carrier’s regulations, the Carrier may refuse to collect the shipment.
For cash on delivery shipments, the Sender authorizes the Operator to collect the cash on delivery amount from the Addressee and transfer it to the Sender within the individually agreed terms.
Payment for services is made „in advance” via a secure online payment platform (Payment Gateway), in accordance with its separate terms and conditions.
Alternatively, payment may be made based on a separate Agreement between the Operator and the Service Recipient.
Refunds are made based on a correction of the sales document and are processed using the same payment method unless otherwise agreed by the parties.
In the event of a payment delay:
After 21 days from the payment deadline, the Operator sends the first payment reminder;
After another 14 days – the second reminder.
Cost of the reminder:
For Consumers: 10 PLN gross (8.13 PLN net);
For Entrepreneurs: 30 PLN gross (24.39 PLN net).
In case the reminders are ineffective, the Operator may refer the matter to a debt collection agency or initiate legal proceedings. In such cases, the Service Recipient will bear:
Statutory interest for delay;
Debt collection costs, including the cost of payment reminders.
A Service Recipient who is an entrepreneur will also be charged (without prior notice) a compensation for the costs of recovering the debt in the amount equivalent to 40 euros, converted according to the average exchange rate of the National Bank of Poland on the last business day of the previous month. This action is in accordance with the Act of March 8, 2013, on payment deadlines in commercial transactions.
5. Liability
The Operator is only responsible for the normal consequences of their actions or omissions that resulted in damage, unless mandatory provisions of law provide otherwise.
Transmitting the Order to the Sender and Carrier does not guarantee its acceptance for execution. In the event of refusal to accept the Order for execution, the Operator will cooperate with the Service Recipient to clarify the reasons for the non-acceptance of the Order.
The Operator is not responsible for the choice of product or service, nor for the improper execution of the service by the Carrier, unless this results from the failure or improper execution of the Service by the Operator.
The Service Recipient enters into a civil law agreement with the Sender based on the discount code received from the Sender. The Sender, in turn, enters into an agreement with the Carrier in accordance with the terms specified in the Operator’s Terms and the Carrier’s Terms.
Placing an order by the Service Recipient for a service is equivalent to accepting the Carrier’s Terms, which means that all liability limitations contained therein, within the limits of applicable law, also apply to the Operator.
The Operator is not responsible for:
Non-performance or improper performance of the Service by the Sender or the Carrier, unless this results from the action or omission of the Operator;
The legality of the actions of the Sender and Carrier, including their possession of relevant permits and fulfillment of other formal requirements for conducting business;
The way Users, including Senders, use the Service to promote services and products, and recipients;
Illegal or improper use of the Service by Users and third parties to whom access has been granted by the User;
Malfunctions of the Service, data loss, connection interruptions, or failure to receive information due to issues on the Sender’s side;
Interruptions in the operation of the Service due to the need for system maintenance or repairs, as well as other reasons beyond the Operator’s control;
The actions of the Addressee, including accepting the shipment or paying the cash on delivery amount;
Delays in transferring funds by the payment operator, resulting in a delay in service execution;
Loss, damage, or delay in the transportation of the shipment if it was caused by actions on the part of the Service Recipient or the Addressee, the properties of the goods, or force majeure;
Providing incorrect or false data by the User, including data concerning the shipment’s dispatch;
Failure to hand over the shipment to the Carrier;
Violations of the Carrier’s or these Terms by the User.
The Operator is only responsible for the loss, damage, or destruction of the shipment that occurred at a Pickup and Delivery Point cooperating with the Operator. This liability is limited to the declared value of the shipment, not exceeding its actual value.
6. Personal Data and Privacy Policy
Data Controller
The data controller is Research Store LLC, with its registered office at: 30 N Gould St Ste R, Sheridan, WY 82801.
For matters related to personal data protection, please contact: [email protected]
Legal Basis for Personal Data Processing
Personal data is processed in accordance with applicable law, particularly the Personal Data Protection Act of August 29, 1997, the Act on Electronic Services, and the provisions of this Terms and Conditions. The Operator applies appropriate technical and organizational measures to ensure compliance with the law and the security of processed data.
Data Protection Officer
The person responsible for data protection in the company is the Data Protection Officer, who can be contacted at: [email protected].
Basis for Personal Data Processing
Personal data is processed solely based on the User’s consent, granted during registration on the Service or when placing an order.
Types of Personal Data Collected
We collect personal data during the use of the researchlab.store Service, including:
First and last name
Residential address, mailing address, pickup address, delivery address
Phone number
Email address
Bank account number
Transactional data related to payments
Contractual data related to concluded agreements
Communication data related to correspondence conducted
Purpose of Personal Data Processing
We collect personal data for the following purposes:
Providing services, including the execution of agreements concluded through the Service
Verifying and identifying users
Sending information about changes to service terms
Handling receivables and claims related to agreements
Carrying out marketing and promotional activities, with additional consent
Fulfilling obligations arising from legal provisions
Data Retention
Personal data is retained for the duration of the agreement, and after its termination, for the period required by law. After this period, data may be deleted or anonymized unless legal obligations require further retention.
Transfer of Personal Data
In the course of providing services, personal data may be transferred to the following recipients:
Selected Carriers (e.g., DHL, DPD, UPS, FedEx, Poczta Polska, InPost)
Banks and payment system operators
Entities providing accounting and legal services
Entities involved in debt collection
Other entities supporting teleinformatics activities, such as hosting providers
User Rights
The User has the right to:
Access their personal data
Rectify, delete, or restrict the processing of their personal data
Transfer personal data
Withdraw consent for data processing at any time, which does not affect the lawfulness of processing prior to withdrawal
Object to data processing
Lodge a complaint with the supervisory authority (GIODO)
Data Security
The Operator ensures appropriate technical and organizational safeguards to protect personal data from unauthorized access, disclosure, alteration, or destruction.
Cases of Personal Data Breach
In the event of a breach of personal data protection, the Operator will immediately inform the User about the breach and take all necessary actions to prevent further breaches of data security.
Changes to the Privacy Policy
The Operator reserves the right to make changes to the Privacy Policy in accordance with applicable law.
7. Processing of Other Data. Cookies
During a User’s visit to the website of the researchlab.store Service, data related to the visit is automatically collected, including in particular:
IP address
Domain name
Browser type
Operating system type
Type of device used to connect
Connection time to the Service
The researchlab.store Service uses cookies stored in the browser’s memory, which are necessary for the proper functioning of the site. Cookies are also used to analyze website traffic.
Types of Cookies Used in the Service
The following types of cookies are used within the Service:
Statistical Cookies – these collect information about how users use the website to improve and optimize it.
Advertising Cookies – these allow the delivery of content and offers better tailored to users’ interests.
Security Cookies – these cookies are used to ensure security, such as detecting authentication abuses by users within the website.
Functional Cookies – these allow for the “remembering” of user-selected settings and the personalization of the interface, such as language selection, region, font size, or page layout.
Security Enhancement Cookies – cookies that ensure the security of a user’s session on forms, surveys, and in the transactional system. Validating cookies and the user’s IP address prevents attempts to hijack a session.
Traffic Source Reporting Cookies – these cookies allow the analysis of where the traffic to the website comes from.
Promotional Activity Effectiveness Analysis Cookies – cookies that allow the monitoring of the effectiveness of marketing activities.
Google Ads – to better match ads with user preferences, the Operator uses cookies that collect anonymous data about user behavior on the researchlab.store website. These allow Google ads and ads on other websites to be better tailored to the user’s interests. Users can opt out of Google cookies at any time by changing the ad settings via this link: Google Ads Settings.
Google Analytics – to better understand user intentions, the Operator uses Google Analytics cookies. These collect anonymous data regarding user activity within the Service, allowing the reporting of traffic sources, analysis of user behavior, and assessment of promotional activity effectiveness.
Managing Cookies
Most internet browsers default to accepting cookies. However, users have the option to adjust their browser settings to manage cookies. This can be done at any time by deleting or blocking cookies. For those wishing to disable cookies or seeking detailed information on changing cookie settings, as well as deleting them, it is recommended to refer to the browser’s help documentation. Links to support for popular browsers:
Chrome: Google Chrome Support
Firefox: Mozilla Firefox Support
Internet Explorer: Microsoft Internet Explorer Support
Opera: Opera Support
Safari: Apple Safari Support
Microsoft Edge: Microsoft Edge Support
8. Security and Threats
The Operator ensures the implementation of appropriate technical and organizational measures to protect personal data against unlawful processing, accidental loss, destruction, or damage. Specifically, communication within the researchlab.store Service is encrypted using the SSL (Secure Socket Layer) protocol, which ensures the security of transmitted data.
SSL Protocol
The SSL protocol is a security standard that involves encrypting data before it is sent from the User’s browser and decrypting it once it safely reaches the server. Information sent from the server to the User is also encrypted, and once it reaches the recipient, it is decrypted. The SSL protocol ensures:
Data encryption
Server and client authentication
Data integrity – preventing data modification during transmission
Potential Threats
Despite all efforts to protect personal data, the Operator informs users that the use of electronic services involves certain risks. In particular, the following threats may occur:
Spam – unwanted email messages
Malware – including computer viruses
Internet worms
Spyware – surveillance software
Cracking and phishing – attempts to steal data such as logins and passwords
Piracy – illegal online activities
Sniffing – intercepting network communication
Illegal devices – allowing unauthorized access to systems
Cryptanalysis – attempts to break encryption systems
Malicious software – such as trojans, backdoors, exploits, rootkits, keyloggers, dialers, hoaxes, and others
Security Guidelines
To minimize the risk associated with using online services, Users should adhere to the following security principles:
Use strong passwords for the Customer Account, which should include a combination of uppercase and lowercase letters, numbers, and special characters to make them hard to guess.
Always log out from the Customer Account after ending a session. Closing the browser is not enough to end the session.
Keep your login and password confidential – do not share them with others.
Use trusted computers that have up-to-date antivirus software and updated operating systems.
Avoid saving login data (username and password) on computers, especially public or unknown devices.
Avoid using the Service via open Wi-Fi networks or networks from unknown providers.
Adhering to these precautions will help minimize the risks associated with online services security.
9. Complaints
Users have the right to file complaints regarding this Agreement, including in the event of improper functioning of the Service. Complaints can be submitted in writing (by registered mail) to the address of Research Store LLC or via electronic correspondence to the following email: [email protected].
Complaints Regarding Payments
Complaints related to the non-performance or improper performance of payments should be directed directly to the Operator at the email address: [email protected], in accordance with the provisions of the Agreement regarding electronic payment services.
Complaints Regarding the Shipping Service
In the case of complaints related to improper performance of the shipping service by the Carrier, the User may submit a complaint through the Operator. Complaints should be submitted in writing (by registered mail) to the address of Research Store LLC or via electronic correspondence to the email: [email protected].
The Operator will promptly forward the complaint and comments to the Carrier for consideration. Complaints and comments related to services provided by the Carrier will be addressed in accordance with the regulations of the chosen Carrier. The Carrier’s decision, once made, will be communicated to the User through the Operator.
Legal Provisions
In accordance with applicable law, particularly:
The Act of November 15, 1984 – The Transport Law (Journal of Laws 2015, item 915 – consolidated text, as amended),
The Act of November 23, 2012 – The Postal Law (Journal of Laws 2016, item 113 – consolidated text, as amended),
Users and Recipients (addressees) have the right to file a complaint and pursue claims directly with the Carrier.
Complaint Processing Time
Complaints will be processed within 30 days from receipt.
Required Information When Filing a Complaint
A complaint submission should include:
The name or full name, address, and email address of the User,
The title of the complaint,
Documented entitlement to pursue the claim in the reported amount,
Proof of shipment (Waybill) and the shipment number, if the complaint concerns a shipping service,
A description of the problem that is the basis for the complaint (including the subject of the complaint and the circumstances justifying the complaint),
The Sender’s signature,
A document showing the power of attorney if the complaint is filed by a representative of the User.
Complaint Process
Submitting a complaint is free of charge. The complaint process begins once the complete documentation has been submitted. If the complaint does not meet the requirements specified in the law or the regulations of the Carriers, the Carrier has the right to ask the complainant to supplement any deficiencies within 14 days of receiving the request. If the deficiencies are not addressed within the given deadline, the complaint will be left unresolved. The date of submission of the complaint is considered the day the supplemented complaint is received by the Carrier.
Payout of Funds for Approved Complaints
In the event that the complaint is approved, the funds will be transferred to the User’s provided bank account number within 30 days from the date the decision is passed from the Carrier to the Operator.
Delay in Processing Complaints
If the complaint cannot be processed within the 30-day period, the Operator will immediately inform the complainant in writing about the reasons for the delay and the expected date of resolution. If the complaint procedures are violated, the complaint may be rejected.
10. Out-of-Court Methods of Resolving Complaints and Pursuing Claims by Consumers
A User who is a Consumer has the right to use out-of-court methods of resolving complaints and pursuing claims, including the following options:
Permanent Consumer Arbitration Court
The Consumer has the right to appeal to a permanent consumer arbitration court, which resolves disputes arising from the conclusion of service contracts. Details regarding the organization and operation of permanent consumer arbitration courts are regulated by the Ordinance of the Minister of Justice dated September 25, 2001 (Journal of Laws No. 113, item 1214).
Mediation by the Provincial Inspector of Commercial Inspection
A Consumer may contact the Provincial Inspector of Commercial Inspection to request the initiation of mediation proceedings to amicably resolve a dispute between the Consumer and the Operator. Details of the mediation procedure are available on the websites of individual Provincial Inspectorates of Commercial Inspection.
Assistance of the District (Municipal) Consumer Ombudsman and Consumer Protection Organizations
The Consumer has the right to use the free assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection.
Information on Websites
Detailed information regarding the possibility of using out-of-court methods of dispute resolution is also available on the following websites:
UOKiK – Consumer Disputes
UOKiK – Individual Cases
UOKiK – Important Addresses
The Consumer can also obtain additional information at the offices of district and provincial institutions dealing with consumer rights protection.
11. Consumer’s Right to Withdraw from the Contract (Order)
A User who is a Consumer has the right to withdraw from the contract concluded with the Operator without providing a reason and without incurring any costs, except for the costs indicated in section 2 of this paragraph. The deadline for withdrawal is 14 days from the receipt of the goods. To exercise the right to withdraw, the Consumer must submit a statement of withdrawal from the contract within this period.
Costs Associated with Withdrawal
If, at the Consumer’s express request, the service is to begin before the expiration of the withdrawal period, the Consumer will be required to pay for the services rendered up to the moment of withdrawal. This amount will be calculated proportionally to the scope of the service performed, considering the agreed price or remuneration. If the price or remuneration is excessive, the basis for calculations will be the market value of the service performed.
Method of Withdrawal from the Contract
To exercise the right to withdraw, it is sufficient to send a statement of withdrawal before the 14-day period expires. The period begins from the day the order is placed.
Withdrawal from the contract occurs by submitting a statement of intent to withdraw. The Consumer can use the following options:
Withdrawal Form – The Operator provides the Consumer with a withdrawal form (Appendix 2 to the Regulations) or another clear statement.
Confirmation of Receipt of Statement – The Operator will immediately confirm the receipt of the withdrawal statement electronically.
In the case of a successful withdrawal from the contract, the contract is considered to have never been concluded.
Refund
The Operator will refund all payments made by the Consumer within 14 days from receiving the withdrawal statement. The refund will be made using the same payment method that was used by the Consumer unless the Consumer agrees to another method of refund that does not incur any costs for them.
Expiration of Additional Contracts
At the moment the Consumer withdraws from the contract, all related additional contracts, if any, are considered void, provided they were concluded in connection with the service provided by the Operator or a third party. The Consumer does not bear any costs related to the expiration of these contracts, except for the costs referred to in section 2.
If the additional contract was concluded with a third party, the Operator will inform that third party about the withdrawal from the contract.
Exceptions to the Right of Withdrawal
The right to withdraw from the contract does not apply if the Operator has fully performed the service with the express consent of the Consumer, who was informed before the service began that after the service is provided, they will lose the right of withdrawal.
Additional Information
Information regarding the right to withdraw from the contract, in accordance with the appendix to the Act of May 30, 2014, on consumer rights (Journal of Laws No. 827), can be found in Appendix 1 to the Regulations.
The model withdrawal form, in accordance with the Consumer Rights Act, is attached as Appendix 2 to these Regulations.
12. Rules for Using the Service
Intellectual Property Rights
The Operator holds the intellectual property rights to the Service. Any actions that go beyond the scope of using the Service, such as attempts to interfere with the Software, are prohibited.
Technical Requirements
To cooperate with the Operator’s IT system, the User must meet certain technical requirements. Details of these requirements may be provided by the Operator and must comply with the rules for using the Service.
Prohibition of Providing Illegal Content
Users utilizing the services provided electronically are required to comply with the prohibition of submitting illegal content to the Service. This includes any actions that violate legal regulations or social norms.
Prohibition of Abuse of Electronic Communication Means
Users are obliged to adhere to the prohibition of abusing electronic communication means and must not provide content to the Operator’s IT systems that may violate the security, stability of the system, or the interests of other users.
Maintenance Work
The Operator reserves the right to carry out maintenance work on the Service, which may result in difficulties or temporary unavailability of services. The dates and expected duration of maintenance will be published on the researchlab.store website before the work begins.
Changes to Services and Informing Users
Any changes regarding the method and scope of the services provided by the Operator will be communicated through the researchlab.store website. The Operator will ensure access to information required by the Act on Providing Services by Electronic Means.
Limitation of Service Provision in Special Cases
In situations affecting the security or stability of the IT system, the Operator has the right to temporarily suspend or limit the provision of services without prior notice. In such cases, the Operator will perform necessary maintenance to restore system stability.
Right to Cease Service Provision
The Operator has the right to cease providing services at any time if such a justified request is made by the Internet service provider or another authorized entity.
13. Final Provisions
Dispute Resolution
Both parties will make efforts to resolve any disputes amicably. In case of failure to reach an agreement, the matter will be settled by the court competent for the Operator’s seat.
Changes to the Regulations
The parties are bound by the content of the Regulations in force on the day the Order is placed. The Operator reserves the right to change the Regulations. The Operator will notify Users of any changes electronically, providing the new version of the Regulations. Changes to the Regulations will not affect Orders placed before the change, unless both parties agree to apply the current version of the Regulations.
Termination of the Agreement for the Provision of Electronic Services (Account Management Agreement)
The agreement for the provision of services (Account management agreement) may be terminated by either party with a 30-day notice period. Termination is done by sending a statement to the address: [email protected] (from the email address associated with the Account) or in writing to the Operator’s registered address. The agreement will be terminated after the notice period, but not earlier than after the service has been provided and all payments have been settled.
Deletion of the Account
After the notice period, the agreement is terminated, and the Account is removed from the Service. In the event of termination of the agreement by either party or its expiration, the Account and all data accumulated therein will be deleted. The User agrees to the permanent loss of data stored on the Account.
Personal Data
The deletion of the Account does not automatically result in the deletion of Personal Data from the Account Database.
Debts to the Operator
The deletion of the Account does not release the User from the obligation to settle any debts to the Operator, including payment for issued invoices.
Applicable Law
In matters not regulated by these Regulations, generally applicable legal provisions shall apply, particularly:
Act of April 23, 1964 – Civil Code
Act of November 15, 1984 – Transport Law
Relevant regulations of transport companies regarding the provision of transport services.
Attachments to the Regulations
The following documents are attachments to the Regulations:
Attachment No. 1 – Information on the right to withdraw from the agreement
Attachment No. 2 – Template withdrawal form
Version of the Regulations
These Regulations are effective from May 1, 2025.
ANNEX No. 1. Right of Withdrawal
You have the right to withdraw from this contract within 14 days without providing any reason.
The deadline for withdrawal expires 14 days after the day you receive the ordered goods. To exercise your right of withdrawal, you must inform Research Store LLC, located at:
30 N Gould St Ste R, Sheridan, WY 82801
Email address: [email protected]
of your decision to withdraw from the contract by a clear statement.
You may use the model withdrawal form, but it is not mandatory. You may also complete and send the withdrawal form or any other unambiguous statement by email to: [email protected]. If you choose this option, we will promptly send you a confirmation of receipt of the withdrawal notice in PDF format, e.g., via email.
To meet the deadline for withdrawal, it is sufficient to send the information regarding your exercise of the right to withdraw from the contract before the withdrawal period expires.
Refund
In case of withdrawal from the contract, we will refund all payments received from you, including the cost of delivering the goods (except for the additional costs resulting from the method of delivery you have chosen, which differs from the least expensive method of delivery we offer).
Refunds will be made without undue delay and in any case within 14 days from the day we were informed of your decision to exercise the right of withdrawal from the contract.
The refund will be made using the same payment method you used for the original transaction, unless you have expressly agreed to another solution. In any case, you will not incur any fees for this refund.
Service Charge
If you requested that the service begin before the withdrawal period expires, you will pay us an amount proportional to the extent of the service performed up to the point when you informed us of your withdrawal from the contract.
ANNEX No. 2. MODEL WITHDRAWAL FORM
(This form should be completed and sent only if you wish to withdraw from the contract)
To:
Research Store LLC
Located at: 30 N Gould St Ste R, Sheridan, WY 82801
Email address: [email protected]
I/We(*) hereby inform you of my/our withdrawal from the sales contract for the following items(), the delivery contract for the following items(), the contract for services for the execution of the following items()/the provision of the following service()
Date of the contract()/date of receipt()
Name(s) of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only if this form is sent in paper version)
Date
(*) Delete as appropriate.